Privacy Policy

Revised Jun 25, 2023

 

Rock Content Privacy Policy

Rock Content is a company that offers account based marketing, brand experiences, performance marketing, sales enablement, content marketing and marketing collaboration. To achieve that, we have products as Ion, Stage and Studio. We care about your privacy and have made this policy to explain how we collect, use, and protect your personal information.

Scope of the policy

This policy covers all Rock Content products and services. It also covers personal information that we collect from people who use our products, services and website, and from clients who work with us for marketing purposes.

Collection and use of personal information

Rock Content collects the following information from our website:

  • Name
  • Business Contact Information
  • Company website
  • Number of employees
  • Segment
  • Business perception of how Rock Content can help

 

We collect this information through forms on our website and through communication with our sales and marketing teams. 

 

We use this personal information for the following purposes:

  • To provide and improve our products and services
  • To contact you about your account and the products and services you have bought or are interested in
  • To offer marketing and sales support
  • To better understand the needs and preferences of our users and clients
  • Rock Content may share personal information with third parties in the following situations:
  • With service providers who help us provide and improve our products and services
  • With business partners who offer related products or services
  • With law enforcement or other government agencies as required by law or to protect the rights and safety of Rock Content and its users

 

Information Collected by Our Clients

At Rock Content, we use Ion, Studio, and Stage to enable our clients to collect, process, and analyze data in a variety of ways. 

These products enable our clients to collect, process, and analyze data in a variety of ways, including gathering data from various sources, storing and managing data, creating visualizations and reports. 

While we take steps to ensure the security and confidentiality of our clients’ data, it is ultimately the responsibility of our clients to determine how their data is collected, used, and shared. 

By using our products and services, our clients agree to be bound by all applicable laws and regulations, and they acknowledge that they are solely responsible for the data processing activities they perform using our products.

If you believe that one of our clients is violating their data processing obligations, we encourage you to report it to us. You can contact Rock Content by emailing us at [email protected] 

Please include as much information as possible in your report, including details about the alleged violation and any relevant documentation. 

We take all reports of data processing violations seriously and will investigate the matter promptly. Please note that we may need to share your report with the relevant client in order to address the issue. 

We appreciate your help in ensuring that our clients are complying with their data processing obligations.

Data retention and deletion

Rock Content keeps personal information for as long as it is needed to fulfill the purposes for which it was collected, or as required by law. You have the right to request the deletion of your personal information at any time. To exercise this right, you can contact Rock Content using the contact information provided at the end of this policy.

User rights

You have the following rights with respect to your personal information:

  • The right to access your personal information and to receive a copy of it
  • The right to correct any mistakes in your personal information
  • The right to object to the processing of your personal information for certain purposes
  • The right to request the deletion of your personal information
  • The right to withdraw consent for the processing of your personal information at any time, if consent is the legal basis for processing
  • The right to data portability, which allows you to get a copy of your personal information in a structured, commonly used, and machine-readable format (CSV, XML, JSON etc.)

To exercise these rights, you can contact Rock Content using the contact information provided at the end of this policy. In certain situations, Rock Content may be unable to fulfill a request to delete personal information, such as when it is necessary to retain the information for legal reasons.

Cookies

Cookies are small files with text, stored on your device when you visit websites. The most common use is to remember your preferences, provide enhanced user experience or collect information about your browsing behavior. 

Rock Content uses the following types of cookies on our website:

  • Essential Cookies: These cookies are necessary for the basic functioning of the website and cannot be turned off. They also don’t collect any personal data.
  • Functional Cookies: These cookies remember your preferences, such as language or font size, to provide a more personalized experience.
  • Performance Cookies: These cookies collect information about how users interact with the website, such as the pages visited and the time spent on each page, helping us to improve website’s performance and user experience.
  • Advertising Cookies: These cookies are used to show personalized advertisements based on your browsing behavior.

When you use our website,  it is possible to set what cookies are enabled using our banner that is shown at the bottom of the website. You can also control or delete cookies by adjusting your browser settings, but please note that disabling cookies may impact your experience on our website.

Data security

Rock Content takes appropriate technical and organizational measures to protect personal information from unauthorized access, use, or disclosure. These measures include but is not limited to the following:

  • Encrypting personal information using secure socket layer (SSL) technology
  • Storing personal information on servers that are protected by firewalls and other security measures
  • Regularly backing up personal information to prevent data loss
  • Implementing access controls to ensure that only authorized personnel can access personal information
  • Conducting risk assessments to identify and mitigate potential security risks

 

We use Amazon Web Services (AWS) to store and secure personal information. AWS has its own security measures in place, which you can learn more about on their website at https://www.amazon.com/gp/help/customer/display.html?nodeId=GRFTMVHP4HXMESSP

While we try to protect personal information, we cannot guarantee the security of information transmitted over the internet and you should take appropriate measures to protect your own data.

International data transfer

Since we store our data at AWS in USA regions, be aware that international data transfers may happen when using our products or services. If you have any questions regarding international data transfer, please contact us.

Changes to the policy

Rock Content may update this privacy policy from time to time to reflect changes to our products and services or to comply with legal requirements. When we make updates to the policy, we will notify you through our products and services or by posting the updated policy on our website.

Contact information

Third Party

If you have any questions or concerns about this privacy policy or you need to submit a data subject request, you can contact Rock Content using the following information:

Via email at [email protected]

DPO: Thales Gois


Security

Rock Content takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. These include internal reviews of our data collection, transmission, storage, and processing practices, as well as encryption and physical security measures to guard against unauthorized access to systems where we store the information we collect.

Data Integrity and Purpose

Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. When you do provide us with personally identifiable information, we may use it as follows:

  • Our customers have access to all personally identifiable information collected through their websites, and they may use and disclose such personally identifiable information in accordance with their privacy policies.

  • Our service providers, if any, have access to the information we collect in order to help us deliver our service to our customers.

  • We may disclose the information to third parties when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with the rights or property (either intentionally or unintentionally) of Rock Content, our customers or any other user of our customer’s websites.

  • We may disclose the information in response to the request of a law enforcement agency.

  • We may disclose the information to third parties when we believe in good faith that the law requires it (such as responding to a subpoena or court order).

  • We may disclose the information to third parties when we believe in good faith that such action is necessary to enforce any legal terms or conditions that may apply to usage of this website or our customer’s websites.

  • We may use your data in Marketing campaigns, email marketing and to Sales qualification, which includes contact you via phone or email.

  • By filling forms in our website you agree to provide us information and to receive promotional and educational content related to Rock Content’s products and services.

  • We may use your data for recruitment purposes and email marketing with freelancers opportunities.

Rock Content and our customers may use non-personal “aggregated data” to enhance the operation of our software, our customer’s websites, or analyze interest in the areas, or the efficacy of those websites. Rock Content provides its customers with reasonable

mechanisms to ensure that personal identifiable information is relevant to its intended use, accurate and complete.

Please note, Rock Content may disclose personal information in response to lawful requests by public authorities in order to meet any national security or law enforcement requirements.

Access

Upon written request and with consent from our customer, if applicable, Rock Content will take reasonable steps to permit you to correct, amend, or delete your personal information that is demonstrated to be inaccurate or incomplete. Please note, permission must be obtained by our customer before any changes may be made.

Enforcement and Liability

Rock Content shall conduct periodic audits as it relates to its obligations and compliance under this Policy. Any isolation of this Policy will be subject to disciplinary action up to and including termination of employment.

Dispute Resolution

Any inquiries and/or complaints relating to your information should be directed to the website owner. In the event your inquire or complaint is related to Rock Content’s use of your personal information, you may contact us at :

[email protected]

or

Rock Content
Attention: Legal Counsel
301 Yamato Road, suite 1240.
Boca Raton, Florida. 33431

Rock Content will respond accordingly within three (3) business days from the date on which notice was received or within the days established in local legislation. Rock Content shall cooperate with applicable data protection authorities in the event complaints cannot be resolved.

Disclaimer

Rock Content is a SaaS provider and does not control nor is liable, in any way, for the uses to which our customers may make of personal information you have provided to them.

Modifications for the Privacy Policy

Rock Content reserves the rights to modify its privacy policy at any time and will notify you by posting an amendment to the privacy policy on our website. Such modifications will become effective on the day they are posted. Rock Content encourages you to frequently review the privacy policy for any modifications.